Our support team operates Sunday to Thursday, between 10:00 AM and 9:00 PM Pacific Standard Time (Monday - Friday 5:00 AM to 4:00 PM Australia Eastern Time).
We'll respond within 24 - 48 hours or the next business day if it's a weekend. Then, we will use our project management process to plan and complete your projects.
You can contact us through support@smartifymy.biz or on our Slack channel. We aim to troubleshoot and resolve any issues as quickly as possible, especially if they are mission-critical to your business.
Note: We define urgent and "Mission-critical" as your business is unable to make sales or is experiencing a complete system outage.
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